Customer Testimonials
Mrs. Boyd gave me excellent service just as she always did in the past. She listens to my concerns and gets things done! It is great to have such an experienced and customer based person to deal with.
Fair deal, sales woman was nice and knows the car No complains May think you again for the future
I recently purchased a used car from this dealership, and while the buying process was smooth, I was disappointed by the unwillingness to address some necessary repairs before the sale. When I raised concerns about a few issues with the vehicle, the sales team seemed reluctant to take them seriously or provide the repairs that I felt were essential for the car’s long-term reliability. Even going as far as saying - we just got this truck in and they will sell it in a week with no repairs done. For a dealership selling used cars, I expected more transparency ...
They did a nice job servicing my car and keeping me informed on the process when I had to do extensive repairs. Adrian was very kind and super helpful (:
Big Star made my purchase painless and delivery quick and easy. I love the Jeep and the service seems like it is going to be great as we move forward.
Good experience. Everybody is nice. Very attentive to my needs. Clean dealership and many vehicles to choose from.
Big Star will always get my busines! Whether I am buying a car or having it serviced these guys are elite, management is unlike any in this industry! Many dealers you go in you just know all they want is your money, Big Star wants satisfied repeat customers! And they have one here!
The Service Department representatives were amazing to work with! Cristal worked with me graciously throughout the process of getting my Jeep serviced. The Service Manager, Josh S. was also quick to help once he understood the problem I was having with my vehicle. Much appreciated!
Work was done quickly, took several days before diagnosis, I had to call for updates.
Excellent experience! These guys and gals shoot you straight and have an honest approach in customer service. Dennis was my salesperson and did a phenomenal job. 5 stars!
The service was excellent and above average. Cristian took care of me in a timely and professional manner. I only expect the best when I’m going to a dealership to work on my car and Cristian made sure that’s what I got.
Professional respect kindness service. Exceptional seating area, waiting time reasonable, communication very well. Absolutely the wonderful dealership in our area
Adrian Alvares was my service advisor and did a very good job helping me. Thanks
Salesman Wade was great. Everything went as planned fast and efficent. Vechicle was clean and ready on time.
We had a good experience at this dealership. It was a quick in and out process.
When I put on my air condition all the way up high it makes a lot of noise it was not making any noise before
Good service every time vehicles always ready when promise will continue doing business there thanks again
The dealership was very clean. The staff was very nice, polite, informative and the wait time was not bad at all.
Was pleased to be able to get a same-day oil and filter change without a prior appointment when I arrived in the afternoon.
I enjoy dropping off my vehicle for service knowing it is in great hands.Service dept is #1 in my book
Pricing was upfront and the process was easy. Didn't waste my time, which is greatly appreciated.
Great customer service and staff with knowledge. Listened to issues I was having with vehicle and made the necessary repairs.
Service does a great job. Truck was ready when promised. Easy to make appointment and service prices seam fair.
Everything went ok, had to wait about 4 days to get my vehicle but other than that it was good
I was treated with much care. Rema made sure I understood my service being done and more options for servicing.
Friendly Professional Precise Ir is easy to do business at this dealership because of their friendly, professional, and exacting service.
Austin is a big part of why I bought and bring my truck to this dodge dealership
Very efficient and fast service. I was fully expecting to spend have a day here but it was only two hours.
It was a fast process, very friendly environment, they were willing to work with our price range
Great service, always on time with appointments. They keep u updated on service being done. Thanks Big Star
TJ was really good as a salesman. The finance guy was top notch as well. Did not appreciate the fact that one of the wheels was missing a lug nut and the front wheel lug nuts were defective as MOPAR lug nuts are wont to do. I had to replace them all. The error on the screen dealing with the GPS is an ongoing issue and is not just a missing subscription. The missing cargo net for the back cargo area on the right quarter trim panel wall is much more difficult to replace than I thought due to Mopar ...
It's never a pleasant thing having to send your vehicle to the shop. But dealing with Adrian made it fast, professional and now my vehicle is in perfect working order.
I like getting service by the manufacturer, especially since I have a lifetime warranty on my 1500.
Service department is good : good feedback and recommendations on preventive maintenance ! The advisor is good and attentive to your comments. They show you what are the issues discovered during the service
Great, and pleasant experience in purchasing my vehicle. The salesman was very knowledgeable and attentive.
The service was amazing. Nicholas was very nice and helpful. I love my new Durango. Jacob in finance was great. He was quick, informative and professional.
Dealership was easy to work with and there was pressure. The deal was fair and easy to understand. Our salesman was super nice extremely knowledgeable.
First time making an online purchase asa result of best product price relative to my local dealership. Sales advisor communicated effectively and very responsive to my inquiries. Was in and out of the dealership in less than an hour.
We came to see a used vehicle, didn’t like it so looked at new options. Called two days later and the offered the same deal as discussed and text the details. Straight forward and to the point. Manager came right out instead of the behind closed doors games. Thanks
Awesome service, great work. Will recommend to my friends for sure, and bring my truck back for service
The Service Department is excellent at Big Star. They go out of their way to make sure the customer is totally satisfied.
Adrian is a great service technician. He was thorough and attentive to my questions and needs.
My service experiences with Dorena Boyd and her staff have been professional and courteous with maintenance and/or repairs performed on schedule. I have become accustomed to expect nothing less from them and have not been disappointed yet.
Excellent service. They took care in explaining what they were doing as well as keeping a great time management in the process.
Sales was excellent, the finance department however was lacking. Had to contact them multiple times to correct forms needed for my lender when I clearly wrote what was needed in an email. Was disregarded. Second finance manager I worked with was great.
Explained in detail the service completed. Also had my car running smoothly with no issues. Car was also clean when received.
Scheduled accurately; work completed as expected. Check In and out in timely fashion. Friendly representative,
ok was pleased with work and service i bring my car there all the time
Great service was able to put me in a great vehicle with a great deal
Thank you Adrian ,for providing good service. Overall great customer care. They make sure everything is handled properly
Austin did a great job communicating with me throughout the process. I really appreciate the service.
Joshua Sandoval was incredibly helpful and made sure all of my issues were taken care of.
Received exceptional service from sales consultant Martina Canul she listened and answered all my questions for me to proceed with a phenomenal purchase.
I had a great experience working with Nyanna to purchase a new Jeep vehicle. I had never owned a Jeep before and had lots of questions about different options available. She was very patient and let me work through my decision process and I eventually bought my new Jeep vehicle from her. The finance staff was very thorough and Tommie explained all the papers I was signing and what everything meant. I absolutely love my car and feel very good about the purchase experience!!
Every one was so polite and friendly to us Thank you for your service again
I’ve been getting my van serviced at Big Star and I’ve only had one complaint and Dorina, the service manager, took care of it. Austin was my service advisor and he was outstanding. He kept us informed and updated every step of the way and we couldn’t be happier. Thanks, Austin.
Very nice and kind to me my purchase did mot take that long .I am satisfied
My service writer Austin was great but my truck was in the shop 15 days with no loaner until a few days before I picked up my truck.
Eric was very good salesperson, attentive and knowledgeable. The experience was quick and my needs were met
Had 8:20 appt. for oil change. Left at 10:40. Unhappy on long wait
Wade Anderson made the vehicle purchase enjoyable and easy. His product knowledge made our first few minutes in the new vehicle very helpful.
Excellent customer service. Will NOT go back anywhere else. They kept me informed & explained everything to me. Will be buying my next car from them!
Professional Excellent Customer Service Very Polite Very interested in meet what I needded Very Helpful Very Informative
Husband and I have purchase two vehicles from this location their services is great and the vehicles work great only dealer I will keep coming back to
Paul is fantastic. He has been prompt and knowledgeable. He even recognizes me now. Nice fella! Keep up the good work.
The salesman Wade was great to work with and very helpful in getting us informed on the car features.
Staff very friendly and knowledgeable, I would recommend this dealership to friends and family Great service
Adriana was very nice and attentive to all my car needs!!! Definitely coming back t
They did a great job and communicated well throughout the process. It was appreciated on my end
It is easy to make a service appointment. I waited A week or so for a rental to be available, that was the only frustrating part. Adrian was the advisor, he is awesome! He kept me updated on my vehicle information and was very helpful and kind!
Bigstar Chrysler Jeep dodge ram fiat at Clearlake help with the options on what to do with my car
We had a good experience. Sales people were friendly and accommodating. Financing people were patient and understanding.
Dejuan in sales was great. Finance was great, and Austin in service was great. Big Star has been awesome to deal with
Very friendly, prompt, and communicative. All staff was easy to work with and I will be referringfriends and family to this location for their vehicle purchases
I had an appt. for some recall work and had some routine maintenance done also. I left my car. transportation was arranged to take me home and pick me up when my car ws ready. My experience with the Service Dept. was very good.
They were fast and professional my sales guy was very accommodating and didn’t feel he was tryna rob me
We had a great experience. Amber was amazing to work with. We live in Louisiana and was able to get our approval lined out before making the 4 hour drive. We was in and out of finance and in our new car on the road in less than an hour.
Very good experience dealing with Josh in service! Got my vehicle fixed and took good care of us there
Austin was the best always taking care of customer really appreciate his hard work with us
great great great great great great great great great great great great great great great
Cristal was very helpful in getting to the bottom of the issue which was difficult to diagnose. They also took the time to do a very thorough test drive and QC check to make sure the repair fixed the issue. Thanks so much!
Had the best 5 ⭐️ experience buying my first Wagoneer with Wade. I had already been to three dealerships and he told me things about the vehicle no one else had taken the time to share. Hands down my best buying experience 💖
They had a large selection of cars and trucks to choose from and the salesman was very professional
Richard the sales rep that helped me was awesome. I have a sister that is looking to trade in her car, and I will 100% be recommending the sales rep that helped me. smooth, easy experience.
Luis was incredible to work with. He had excellent communication and was flexible to meet all our needs. We were a complicated deal, being out of town buyers, and he did all possible to support us!
The service was great and Paul was fantastic, the best servicer, only issue I had was the oil leaking out, but Paul made sure I was taken care of.
Great Reps, Great showroom, Great Prices. I really enjoyed my shopping experience at Big Star! I will be recommending to all my friends.
Great experience for the second time! Will be shopping here again thanks to our sales team and Josh in service!
very nice and competitive in pricing
Polite, friendly and quick service. Always a pleasure going here.
I just recently came in to trade in my Chrysler 200 for a new 2024 Jeep compass. Thanks to Richard who went above & beyond to make sure i love the car & was happy with my purchase. I will be referring family & friends
TJ Boyd, care and attention is top notch.
Very nice service department. Mr. Ike was awesome 👏. They do a great job,all of them were great. I will be back..
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Go see Jason chatron at big star dodge. Did a great job making a deal happen for us.
Really good experience here at big star. Jason Chatron hooked us up. Nice place and nice people
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Great staff and great prices. Bought my dream truck from Jared and he worked his tail off to get me in my truck.
Needed to be gone for college in two days they finished my work on the in about an hour or so, very much will be back for more service��
They have always taken care of my truck and I didn't even buy it from them. Every time it need to stay there a day or longer they get me a loaner. They have given me a free ride home and back to the dealer as well.