Testimoniales de Clientes
went to multiple dealerships and was lied to just to get in the door. Came here and met Dennis and my experience couldn't been better he's a straight shooter no bs salesman. 10/10 definitely recommend him! also Jacob is the man to make it happen! Thank yall for the good experience and truck!
One of the worst experiences I've ever had buying a car. Dishonest and deceptive at every step. Brandon Cantu, our salesperson, attempted to modify the price on the paperwork after we had already agreed on terms, a downright shady move. The finance department tacked on a bunch of add-ons we didn't want. I wasn't going to leave a review (don't say anything if you don't have anything nice to say), but now that I found out they ran my credit 3 times, I decided to share my experience. 3 hard inquiries for a car bought in a ...
My EXPERIENCE..I drove an hour to get there and 30 minutes later I was walking out. With no Truck. Sales person Eric, seems to be a man of God , has his bible on on his desk?? But most of all his used sales teams sucks, I was told that, that was not one finance company would finance me, with a trade-in as well with cash at hand. I know it is tax season, maybe if I was offering thousands of dollar; then I may have walked away with the truck of my choice. I thank his and shared with him. ...
Service center did a great job dealing with my blown engine Adrian was very helpful
I bought a $70,000 car and it’s been in the repair shop longer than I have had it. It only has 200 mikes in it. They haven’t even ordered the parts to fix it. They don’t even call to update me. Last time I called, my call was rejected. I’m sorry I bought this car, and traded in my good Jeep Truck.
Decent sales team. Finance (Candy? Connie) was great. False advertising omitting “dealer add ons” totally deceptive. Coffee machine was great.
Had a wonderful experience and Ronald was very patient and friendly. Love my new jeep!
The sales staff was excellent when I bought my 2025 Jeep Cherokee Summit. Unfortunately it’s now in the shop for warranty repairs. It only has 200 mikes on it. At this point the repair guys have driven it more than I have. They don’t call me with updates and now I’m on my 2nd week of a rental car. I’m truly disappointed in the customer service side. I know you guys can be better…
They take my suv for check a error and that take 1 month and they don’t fix anything just say yes we check and we solve the issue but the SUV continue have the same issue
I went in for a routine oil change and tire rotation. The original appointment was canceled but they still got to my vehicle quickly. I left and had to search for my wheel lock. It was placed in a cup holder for them but that is not where it was returned nor was it handed to me. Found it in the center console. Two weeks later Im informed by my insurance to plug my drive and save device back in. Come to find out that was removed by the dealership during service. I again had to search for it. I ...
My salesman Nick was super sweet and very helpful. He got me a good price.
I wanted to buy a truck that I saw online and asked for an out-the-door price. I planned to pay cash and wire the money. I was unable to get an email response with the price. Usually that means that the online price is dishonest. Tried 4 times to no avail and I'm not gonna call Daniel or Brittany to hear a story.
I was waiting on my part n no one ever called me to say hey it’s here let’s schedule an appointment. So we had to call and ask if the part was in . Customer service not that great no one follows up.
EL BUEN SERVICIO Y RAPIDO. LIMPIEZA Y BUENA CORTESIA
The service was good and the people were friendly. They had the car I wanted and the price was reasonable.
Not informative and very un professional…my experience at there dealership was very poor. Would not recommend it.
Love that they find ways to help lower cost on parts and services great commutation
Great service, they provide great communication throughout the repair event. They are always professional and courteous
Service Rep Mehma(Spelling?) the experience awesome! She made everything super easy and pleasant…cat dog bird boy girl
They are knowledgeable, sincere and customer oriented. I've bought several Jeeps from them over the years and they are always a pleasure to do business with.
When we purchased our truck we bought a warranty that cover a loaner for extended service times. However, when I came in with the truck I was told we have none that I would be put in line with others. Surprisingly when I spoke with someone else two just popped up. My truck was there for a week and my wife had to come there to show them the sound that was in question. Only to be told before hand they found a water bottle under the passenger side front seat. It was rather frustrating that we were told the ...
THE PROS ONLY WORK ON MY VEHICALS I trust no other. Great Job guys Thanks again
Great customer service, financial division is very informative! Work to really help you find a car that fits you and your budget!
The minute I walked in Christian Rodriguez new my name and last name. Christian was very attentive to my needs, he went beyond my expectations. In the future I will request him.
Este lugar Se ha convertido en mi lugar de ido para cualquier mantenimiento en todos mis vehículos. El personal es increíble y profesional, especialmente mi asesor de servicio, Adrian A. Es honesto y directo sobre qué esperar en costo y plazo. ¡Se lo recomiendo a todo el mundo! ¡Gracias por cuidar siempre de mis camiones!
Este lugar Se ha convertido en mi lugar de ido para cualquier mantenimiento en todos mis vehículos. El personal es increíble y profesional, especialmente mi asesor de servicio, Adrian A. Es honesto y directo sobre qué esperar en costo y plazo. ¡Se lo recomiendo a todo el mundo! ¡Gracias por cuidar siempre de mis camiones!
We are very happy with the service we got. They were in constant communication with us about my car. I truly appreciated that.
I always bring my Jeeps here, the service is always complete and thorough. Would recommend!
I have lived in Texas for 16 years and this was the best car buying experience I have ever had in Texas. I was shopping online and they suggested I come into the store. I was a little skeptical but I went. Numbers were perfect for my 2025 Jeep Gladiator and my trade. I was so happy I went. I told the salesman "treat me like your mother" when he went to see his manager and when came back I was thinking he actually did. The financial department paid made trade off immediately. I don't even have my plates ...
Good customer service and service was done in reasonable time. They are great to do business with.
Joshua was very easy to work with. I knew what i wanted when I got there and he made it happen.
It was an overall great experience as I found the vehicle I purchased online and they sent me some video of the vehicle and we quickly agreed on the price I would pay and made the trip for Louisiana and picked up the vehicle. My salesperson Brandon Cantu was great also.
Fantastic job and Fantastic Service. The moment I walked in I could feel the positivity. Timmy helped me find my vehicle and the finance manager made it a seamless process. I love my jeep and happy to visit the team during service visits. Thanks again Team at Big Star
Everyone was very helpful and once I was able to pick the vehicle I wanted. The rest was a breeze
Well the salesman was great no pressure and easy to work with, made the process smooth. Would definitely recommend anyone looking to purchase a vehicle to give 1st try at it !!
Love the staff and their attentiveness to my wants and needs. Many Options of vehicles that I was wanting to look at.
100 % Customer satisfaction Sales men MrCantu. Mrs. Liz Thanks for the great support. Also finance director Big Thanks
Never got my $50 Amazon gift card after asking about just 4 times. Kinda spoils the entire experience. So the dealership was okay as far as keeping their word. The vehicle is great so far.
The service Tech that I spoke with was polite, knowledgeable and head. My vehicle cleaned up after words. I believe his name was Josh.
This dealership was not helpful with resolving warranty issues or scheduling. I’m going to take my vehicle to a different dealer.
All of the personnel from the reception desk to sales and finance were pleasant and easy to talk to. The time and paperwork/ computerized work were a bit overwhelming, to say the least.
Great help. let me make my own decisions. Will buy here again. Really fast process.
Perfect awesome excellent nice sales I dealt with . Had good vibe with him. The best
I was concerned that I had some safety issues after I had the ABS recall performed. But Mehma Baig worked very hard and was diligent in following up with me to reserve a time when I could drop my truck off for the day and have a technician look at it. She was very understanding and patient with an old man (me) and after having it checked out, she took the time to walk me out to my truck and show me how it actually worked. I really appreciated her patience. Also I would like to mention that Austin stepped ...
Brittany was absolutely amazing she was able to help me get the truck that fit my needs and budget I recommend everyone go and see her!
Crystal did an excellent job they repaired everything that was wrong with my Jeep. I will always take it back to Big Star Chrysler for repair.
Bad service they couldn’t find what was wrong with my car then they returned my car with some parts on the trunk never put it back together
Jesse was great!! Dint have to haggle no hidden strings. Great value on my trade and geat price on my new Rebel.
My truck was in the service depth. And was repaired in a reasonable amount of time. Josh also assisted me on the questions I had about the operations of my truck
Anyone looking for a car should ask for Richard Fernandez. I had a great experience and the process was super smooth. Richard was super helpful and patient with me which he made sure I took my time picking out the right car for me. I definitely recommend him and this dealership.
Brittney was really helpful , helped me get truck I wanted and easy proccees with the transaction
The lady that helped me was very good. Sorry I can’t remember her name.
Very nice people, and very efficient and to the point. Love the advantage package they offer for the oil changes
Sales person was knowledgeable and easy to work with. Took a little long on the final paper work but overall satisfied.
Everyone was very courteous and kind. Very knowledgeable about what my car needed. Thank you service team.
Joshua wash very knowledgeable and knows his work and the way he deal with customers are professional.
Cristian in the service department was awesome. He asked if I needed help when no one else even bothered to look my way. All my Jeeps needs were met thanks to him. Please consider having him train the rest of the service department. Respectfully.
Josh is outstanding and very knowledgeable. Makes the time and less painful. Very good service
Ms. Mema is always a great person to work with and very accommodating. Communication is always on point.
Love Austin! He is very communicative and makes me feel at ease. I trust him, which is important.
i had my jeep towed late one evening from the airport after returning from a trip. my one month old battery died. they replaced battery the next day after the tow . i was very pleased with service and fast response. thank you
Good service, advisor kept me well informed, but did take longer than expected. Dealer provided free loaner car due to delays.
The wait is unbearable they take their time or don’t know what they are doing.once the oil change was complete they didn’t even reset the oil gage meter.I did it myself didn’t want to wait an extra hour.
My mom said...." If you don't have anything nice to say....Don't say anything at all"
I was treated with respect and given all the information I asked for and no pressure which I appreciated
Serviceman Josh was very helpful during my visit. The recall service did mot take long at all.
Very good service. Erik did good job. Well explained the whole process. Will do business again if needed.
They are very professional an I woukd suggest them over any dealer in the Houston area thank you guys
Brittany made the car buying process much easier than I expected it to be. I appreciate her keeping us informed at every step.
Britany was awesome can’t wait to send everyone I know to her for a vehicle!
I had a pleasurable experience at the Big Star Jeep dealership service center. The work done on my Jeep was exceptional.
If you finance with this dealership get a paper copy of contract! Trust me! They slipped in 8,000 in warranty’s I would have never seen if I accepted the USB format! Don’t fall for the..I have a coupon to cover warranty’s for you. Nothing in life is free!
I like Cristian as a service manager because he kept me informed of the progress of my vehicle and the service was completed in the allotted time. I give Cristian a big 10 on his customer service and he should be recognized for his outstanding service.
Mehma from the service department helped me to understand the cost of the repair and her attention to detail was on point.
I have been receiving many credit union mail, show me that my application is declined, but I don't why because the finance manager helped me to apply the steplantis, and I called big start clear lake, on one can answer me, and finance manager Dejuan, it seems he doesn't want to answer my phone call, and give me the explanation. This is awful.
Terrible, awful customer service from service dept. Incredibly annoying to deal with, empty promises made and never fulfilled, repeatedly.
This is my favorite dealership, everyone is so welcoming and polite! I recommend Adrian as my go to service advisor, he is very knowledgeable and well mannered! Thank you for always taking great care of my vehicle.
They repaired my truck and had it ready before the time projected. A a a a
Good dealer sales men he was attended happy whet me car 2024 dodge durango ok
Good inventory on hand. Knowledgeable staff. Clean, efficient dealing with sales staff. Will be back.
I am not happy with my experience with this dealership. I felt like a lot of manipulation and deception took place throughout the process. I sent an email to the sales manager and never received a response. The price you advertise it on the internet is the price you should be willing to accept for it.
The entire experience was great. Everyone was helpful, knowledgeable, friendly and professional and made my purchase go very smoothly.
Good selection of vehicles. Knowledgeable sales people. Keep pushing extras at you even though you continue to say you don’t want them. Only given 1 key day of sale promise d to send 2 key but never received it.
very good financial team, they were thorough, straight forward and pleasant to work with. THanks
Great service and staff, wait time for vehicle service was awesome will tell others about your dealership
Dealership is nice and clean. Staff were professional and not overbearing. Staff were also respectful of my time and communicative.
Service department is as horrible as it was before!!!! Go to River Oaks or Alvin and they don’t care; laughed as I walked out without service on my new 65,000 Jeep!
All people we dealt with were great. Josh Garza was very kind and attentive. Made the car buying process less stressful because he's genuine and you can tell he cares!
Dealer tried to upsell every vehicle $7,995 for add ons that might cost $1,000. They hide this until on the paperwork and if I would not have asked it would have gone unnoticed. My wife and I were pre-approved prior to arriving. This information was provide prior to going into financing. While awaiting financing. We revived an alert for a credit check. We never authorized the dealer to run our credit. They did this without permission And stated the reason was so they could negate the pre approval we provided them and they could sell the vehicle easier.
very inaccurate diagnosis . Tech wrote up everything that could possibly be wrong. 11,000.00 quote . fixed for under 500.00. I will never go here again . and leave a part off my vehicle . I had to go and pick up and put back on myself .
Everything was well organized. My car was ready on time and was out the door quickly.
Absolute wonderful service. The staff was friendly. Our work was done quickly and the facility was very clean and welcoming.
Financing manager helps customer very well, and provides a good service but I founded that the vehicle was not cleaning well when dealership transferred to me.
Excellent customer service. They made the buying process easy and simple even around the Christmas Holiday.
Amber was amazing she worked with me to get top dollar for my trade in and to purchase my New 2024 Jeep Sahara. She located the model and color I wanted and had it on the lot the very next day.
Great customer service, bought my first Jeep from here, great color and brand new, Joshua in sales were helpful and also Cindy in financing
I have been a long standing customer of this dealership even prior to the name/ownership change to Big Star. I have always found the dealership to be top notch in terms of customer service and my overall experiences have been wonderful, that is why I do not mind driving over 1 hour to this dealership for vehicle purchases and vehicle service. My last experience however has not been up to previous standards. The service technician Cristian, appears to not be sure what customer service really is. I scheduled and brought my vehicle in for a particular issue. I purchased 2 other ...
We bought a 2025 dodge Durango, it was a quick and easy process! They honored their online price and gave me exactly what I wanted for my trade in!
Our sells associate Brittany was amazing and should be recognized for her outstanding closing skills
It was very pleasant & the salesman made the transaction very simple was out the door with keys in less then 2 hours